vip bajee Privacy Policy
Your personal information is of the utmost importance to us. Read this policy for details on how vip bajee collects, stores, and keeps your information secure.
Table of Contents
1. Introduction
vip bajee (hereinafter referred to as "we", "us", or "platform") is committed to protecting the privacy of its users. When you use this website, register, or use our services, you are considered to have accepted the terms of this privacy policy.
This policy explains what types of information we collect, why we collect it, how we use it, and what rights you have over your information. It should be read together with our Terms and Conditions, as both documents together present the complete framework of our services. Our platform is for persons aged 21 and above only — this policy has also been drafted with those adult users in mind.
2. Information Collection
vip bajee collects different types of information at different stages. The categories of information collected are described below:
2.1 Registration and Account Information
When you open an account at vip bajee, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred language
2.2 Identity Verification Information
During account verification or the withdrawal process, we may collect copies of government-approved identity documents (such as a national ID card or passport) and proof of address documents. This information is used solely for identity verification and fraud prevention.
2.3 Transaction Information
When making a deposit or withdrawal, we record transaction history, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and the transaction amount. Sensitive parts of payment information (such as PINs or full account numbers) are not stored on our servers.
2.4 Automatically Collected Information
When you browse our website, certain information is collected automatically, which includes:
- IP address
- Browser type and version
- Operating system
- Referring website address
- Pages visited and time spent on them
- Login date and time
3. Purpose of Information Use
The collected information is used for the following purposes:
- To create and manage accounts.
- To process deposits, withdrawals, and other financial transactions.
- To verify age and confirm the 21+ requirement.
- To detect and prevent fraud, money laundering, or other illegal activity.
- To provide customer support — to resolve your issues promptly.
- To inform you about relevant bonuses or offers based on your preferences.
- To improve the security and performance of the platform.
- To meet applicable legal obligations.
We do not sell your information to third parties or rent it out for marketing purposes. In every instance of information use, we follow the principle of necessity — only as much as is needed is used.
4. Information Storage and Security
vip bajee uses modern technology to keep your personal information secure. The key features of our security framework are outlined below:
4.1 SSL Encryption
Our entire platform is secured by SSL (Secure Socket Layer) encryption. This means that every piece of information sent from your browser to our servers is transmitted in encrypted form and cannot be read by third parties.
4.2 Password Storage
User passwords are never stored directly. We store passwords using industry-standard hashing algorithms, so even if someone gains access to our database, they will not be able to see the actual password.
4.3 Access Control
Access to personal information is granted only to staff members who require it for their work. Every access is recorded and reviewed regularly.
4.4 Data Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a specified period to meet legal or regulatory requirements. Once that period has passed, the information is securely deleted.
5. Sharing Information with Third Parties
vip bajee may share information with third parties in a limited manner under specific circumstances. However, this is never done for commercial purposes.
5.1 Payment Processing Services
To process bKash, Nagad, Rocket, Upay, and bank transfers, relevant transaction information must be shared with the respective financial institutions. This is done solely to complete transactions.
5.2 Technology Service Providers
We work with trusted technology partners for game operations, platform maintenance, and security services. Any information shared with them is governed by contract and they may not use the information beyond our instructions.
5.3 Legal Obligations
We may be required to disclose relevant information to comply with court orders, lawful requests from investigative authorities, or applicable law. In such cases, we always share only the minimum information necessary.
6. Cookies and Tracking Technologies
Our website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.
6.1 Essential Cookies
Without these cookies, the website cannot function properly. They maintain your login status, ensure security, and keep technical functionality running. These cookies cannot be disabled.
6.2 Functional Cookies
These cookies remember your preferences (such as language selection) and provide a more personalised experience on future visits.
6.3 Analytics Cookies
We use analytics cookies to understand how users interact with our website. This information is kept entirely confidential and is used only to improve service quality. You may disable these cookies from your browser settings if you wish, though some functionality may be limited as a result.
7. Your Rights
Every user registered at vip bajee has the following rights over their own information:
- Right to access information: You may request at any time to find out what information we hold about you.
- Right to correct information: If there is any error in your information, you may have it corrected. Most information can be updated directly from account settings.
- Right to delete information: In certain circumstances you may request that your information be deleted, though we are obliged to retain some information for a specified period due to legal requirements.
- Right to opt out of marketing communications: You may request at any time that our promotional emails or messages be stopped.
- Right to raise a complaint: If you have any concerns about how your information is handled, please contact our support team.
To exercise these rights, contact us via our 24/7 live chat or email. We provide support in both Bangla and English.
Detailed guidance on information rights related to responsible gaming, such as self-exclusion or deposit limits, is available on our Responsible Gaming page.
8. Account Verification and Age Confirmation
vip bajee services are for persons aged 21 and above only. Initial age verification is done based on the date of birth provided at registration. However, for withdrawals or large transactions, full verification with a government-recognised identity document is mandatory.
This information is collected solely to confirm identity and age. Once verification is complete, the documents are stored securely and are not used for any other purpose.
To learn more about us and understand how vip bajee operates, read our About Us page.
9. Policy Changes
vip bajee reserves the right to change this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:
- By displaying a notice on the website
- By sending a message to your registered email address
- Through a pop-up notice after logging in
The date on which the revised policy takes effect will be noted at the top of this page. Continued use of the platform after changes have been made will be taken as acceptance of the new policy. We therefore recommend visiting this page regularly.
If you have any questions about policy changes or want to know the differences between the old and new policy, please contact our support. You can also check our FAQ page for general questions.
10. Contact
If you have any questions, concerns, or requests regarding this privacy policy, contact us through the channels below. We provide support 24 hours a day, 7 days a week.
Live Chat: Chat with us directly via live chat from any page on the website — in both Bangla and English.
Email: [email protected]
We generally reply to emails within 24 hours. For urgent matters, please use live chat.